Introducing 'SystmConnect'

A quicker and easier way to contact your GP...

From 1st September, you'll be able to contact us online via 'SystmConnect'.

SystmConnect will replace PATCHs, offering the same online services, with a number of added benefits:

✓ Only answer questions relevant to your symptoms

✓ Log in using your existing NHS App or SystmOnline account

✓ Option to submit a request without setting up a log in

✓ Links directly to our clinical system so all your notes are in one place

This will make it easier for patients to:

✓ Request an appointment

✓ Seek medical advice

✓ Request a sick note

✓ Query medication.

 

 

Frequently Asked Questions

Do I need to create an account or log in?

No. You can submit a request without creating an account or logging in. However, creating an account or using an existing account, will save your details so you don't need to type them in every time. 

Do I need my NHS number to submit a request?

No. The form does ask you for your NHS number. However, you do not need to include it if you can’t remember or find it. If you submit your request using your NHS App or SystmOnline log in, it will fill your NHS number in for you.

What do I do if my problem is an emergency?

We will reply to all requests within 48 hours (or by Monday evening if submitted on a Friday). If you feel you need same day help you should call us direct on 01666 825825.

If you need urgent treatment, you should call 999, visit A&E or attend an urgent treatment centre (UTC).

999 and A&E are for life-threatening emergencies like:

  • Loss of consciousness
  • Chest pain
  • Breathing problems
  • Severe bleeding
  • Severe allergic reactions
  • Severe burns or scalds
  • Strokes
How do I order a repeat prescription?

We are not changing how you request repeat prescriptions. You can request them via the NHS app or SystmOnline, or call us between 14:00 - 15:00pm Monday - Friday. (Call 01666 825825 and select option '4')

Can I request to see the same GP I saw last time?

Yes, continuity of care is important to us and we'd like to ensure you see the same GP for an ongoing medical condition. This might not always be possible, such as if your symptoms warrant same day care from our duty clinicians.

What do I do if I don't have a smartphone or computer?

You can still contact us by calling 01666 825825, or coming in to the surgery. Our Patient Advisers will ask you the same set of questions as the online questionnaire, so that they have enough information to get you the help you need. 

How long will it take to hear back after I send a request?

We will respond to your request within 48 hours (or by Monday evening if submitted on a Friday), however it will likely be much sooner, so please ensure you check your phone/email/app for our reply. If you need on the day care please call us on 01666 825825.

Is SystmConnect NHS approved?

Yes. SystmConnect has been assessed by NHS Digital and meets the requirements for an online consultation solution. This includes assessments of how data is used and stored in line with GDPR rules.