Online Services

Connect to your GP services online and save time. Quick, easy and secure.

NHS App 

Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.

What the NHS App does

Get advice about coronavirus

Get information about coronavirus and find out what to do if you think you have it.

Order repeat prescriptions

See your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Book appointments

Search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.

Check your symptoms

Search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.

Register your organ donation decision

Choose to donate some or all of your organs and check your registered decision.

Find out how the NHS uses your data

Choose if data from your health records is shared for research and planning.

View parts of your GP record

Including information about medication, allergies, vaccinations, previous illnesses and test results.

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

SystmOnline

Online services allow you to:

  • Book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
Login to Online Services
Register for Online Services

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person
  • Verify your identity
  • Secure a username and password
  • Enter SystmOnline and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Having Problems? 

Visit Online Services @ NHS.UK or SystmOnline Support for further support.

How to get parent and guardian proxy access

If you care for a child aged under 16, and you have legal parental responsibility for them, you can usually get proxy access by asking the GP surgery to set this up. You may need to fill in a form.

Before giving you access, the GP surgery may need to check:

  • ID for you and the child, for example passports
  • documents that help to prove you have parental responsibility, for example a birth certificate
  • with anyone else that shares parental responsibility with you
  • for safeguarding issues
  • that the child consents to your access (agrees to it) or lacks capacity to consent, if they are aged 11 or over

You do not have to live at the same address as the child to have access.

You can have proxy access for more than 1 child, and a child can have more than 1 proxy acting on their behalf.

Children's rights, capacity and consent

Children have the same legal rights over their data as adults. The GP surgery must get the child's consent before giving access to their online GP services, if the child is able to understand and make an informed decision. This is called having capacity. 

Children aged 11 or over are usually considered to have the capacity to consent, or refuse access, unless for example they have a medical condition or learning disability that affects their understanding.  

My child will not have capacity to make an informed decision

 

 

When your online access will stop

Parent and guardian access usually ends when a child is 16. If your child wants or needs you to help manage their GP services when they are 16 or over, your GP surgery can set it up again.

Most GP surgeries also have an automatic cut-off age between 11 and 14, where online parent and guardian access is stopped to protect an older child's confidentiality.

If your access stops, you can ask your GP surgery to restore it.

Your GP surgery will usually check the child agrees to your access (consents) first.

You can tell your GP surgery in advance if you think your child will not be able to understand what it means to give you access to their online GP services (called lacking capacity).

When your online access ends, you will still be able to manage your child's health and care at the GP surgery in the same way you do now.